[PLACEHOLDER: client to replace — this page is sample copy written to fill the layout. Have it reviewed before launch.]
Are your pieces solid gold?
[PLACEHOLDER: answer precisely — solid, filled, or plated, and at which karat. Customers buy on this answer.]
How long does a bespoke commission take?
Typically [PLACEHOLDER: 2–8 weeks] from approved drawing to finished piece. A wax must be drawn, cast, set, and finished by hand, and the atelier will not shorten a setting to meet a date.
Can I design my own piece?
Yes — that is the house’s whole reason for existing. Begin at Customise Your Vision, or read what the process involves under Services.
Do you ship internationally?
[PLACEHOLDER: confirm which countries you ship to.] See Shipping & Returns.
Can I return a piece?
Unworn stock pieces, yes. Bespoke and engraved work, no. See Shipping & Returns.
How do I know my size?
[PLACEHOLDER: describe your sizing guidance, and whether the atelier resizes free of charge.]
Do you buy or take trade-ins?
[PLACEHOLDER: answer or remove this question.]
How do I care for my piece?
See Repairs & Care.